Southern Water – potential water supply issues for customers supplied by our Fleete Reservoir, Manston, Kent

Good morning

I wanted to share an early update to advise our water supply sites across Thanet have had no major issues overnight, which is helping to keep Fleete Reservoir topped up.

Customers have not yet been affected by Saturday’s UKPN power outage and remain in supply as normal.

As you are aware, as a precaution we started delivering bottled water to customers on our Priority Services Register (PSR) across Thanet, following the power issues.

Many of our local sites have now been running since yesterday (Sunday 11 January) helping to keep customers in supply. Therefore are pausing our bottled water deliveries in Thanet, to help South East Water with their bottled water deliveries in areas that are currently without water.

We’re updating customers on our PSR by sending text messages, to ensure they are aware of the latest.

We’re constantly assessing the situation, with high water demand across Kent and the knock on effects of the recent weather we’ve experienced. We will keep you updated with any developments.

Kind regards.

John

John Mealey

Stakeholder Team

southernwater.co.uk